Frequently Asked Questions
Shipping Information
What Shipping Methods Are Available?
We ship products via trusted international courier services and postal systems depending on destination and order size. Small samples are usually sent by standard post, while bulk orders are shipped through freight or express cargo. Shipping method is confirmed during order processing.
How Long Will it Take To Get My Package?
Sample deliveries typically take 7–14 working days depending on your location. Bulk orders may take 2–4 weeks based on product type and logistics. We’ll provide estimated delivery time at checkout.
How Do I Track My Order?
Once your order is shipped, a tracking code will be provided via email or inside your dashboard. You can monitor your package in real-time using the shipping carrier’s website.
Do I Need A Account To Place Order?
Yes, creating an account helps us manage communication, sample delivery, and bulk shipments more efficiently. It also allows you to track your order and review previous purchases.
FAQ Second Version
Can I get a sample before placing a bulk order?
Yes, we send a sample of every product by post before the bulk order, so you can check the quality first.
Can I list my own products on Googila?
Absolutely! If you’re a manufacturer, contact our team to start the process of listing and promoting your products.
Is installment payment available for large orders?
For high-volume orders, installment payment may be possible depending on the product and terms. Please reach out to support.
Can I cancel my order after payment?
Orders can only be canceled before production or shipment starts. After that, cancellations are subject to special conditions.
Can I get custom packaging with my own brand?
Yes, many of our suppliers offer private label and custom packaging options for your brand.
Do you ship to all countries?
Yes, we deliver to over 100 countries worldwide. Shipping cost and delivery time depend on the destination.